When WNZR’s Eric Brown and Marcy Rinehart sat down with Eric’s longtime friend Kyle Paladino, they weren’t just talking about a trip overseas—they were unpacking an experience of a lifetime. Kyle had just returned home after volunteering with Team USA at the 2026 Winter Olympic Games in Italy, and his stories offered a meaningful look at what happens behind the scenes of one of the world’s biggest sporting events.

Click HERE to hear the full interview!

Kyle shared a little of his journey leading up to this moment. He served as a physical therapist in the Zanesville area from 2002 to 2024 before relocating to Northeast Ohio for a new opportunity that also allows him to support his mom more regularly. Today, he works with ABC Therapy Limited, partnering with public and charter schools and serving adults with developmental disabilities. Recently, he even helped connect one of his Cleveland-area schools with Cleveland Heights hockey standout Layla Edwards, highlighting her historic Olympic impact and inspiring students in the process.

So how did Kyle end up volunteering for Team USA? He credits a childhood friend, Professor Charles Campisi of Baldwin Wallace University, who encouraged him to apply. Kyle went through the official Olympic volunteer portal, completed interviews, screenings, and training, arranged his travel, and—with strong support from his employer—made his way to Italy for the 2026 Games.

His role with Team USA was mostly behind the scenes, supporting athletes during what’s called the Team USA Welcome Experience, often referred to as “TUI.” Because venues and training sites were spread out—especially with Cortina located several hours from Milan—Team USA didn’t operate one central hospitality house like they did during the 2024 Summer Olympics. Instead, volunteers helped create a safe, organized space in Milan where athletes could briefly gather before heading to the Olympic Village. Kyle’s responsibilities were largely supervisory and logistical: managing the space, preventing intrusions, moving boxes, taking out trash—whatever was needed to create the best possible environment for the athletes.

Two moments made the experience especially real for him. During his very first shift, members of the figure skating team arrived while athletes from Team USA women’s hockey were also present. The welcome was deeply emotional, especially considering the hardship U.S. figure skating has endured over the past year. Kyle specifically mentioned Maxim Naumov and the tragic loss of his parents in a 2025 plane crash. The atmosphere, he said, was powerful and supportive as athletes, staff, and volunteers rallied around one another. The second unforgettable moment was the Opening Ceremony, where he felt the energy of tens of thousands cheering—not just for their own countries, but for others as well. It was a reminder that even in competition, there can be unity.

Looking back, Kyle said Team USA prepared volunteers well, and the experience matched what he expected. What stood out most was the gratitude and positivity among the volunteer community. The work felt manageable, enjoyable, and meaningful. He now encourages others to consider volunteering for future Games, including the 2028 Summer Olympics.

He also came away impressed by the athletes themselves. His biggest takeaway? They were genuinely kind and appreciative. Volunteers are trained not to ask for photos or autographs during official duties, respecting the athletes’ privacy and focus. Still, Kyle described friendly public interactions that showed just how approachable they were. He even shared a lighthearted moment involving the curling team—he accidentally wore a curling-themed shirt on the wrong day but later got to show it to them, and they loved it. Moments like that, he said, revealed the athletes’ warmth and humor.

Of course, Eric and Marcy couldn’t let him go without asking about the food. Kyle admitted he’s not necessarily a “foodie,” but he enjoys trying whatever looks amazing. Breakfast often meant pastries—especially the cornetto, similar to a croissant, filled with chocolate, fruit, jam, or even cinnamon. Lunch usually involved sandwiches stacked with Italian meats and cheeses, often chosen simply by pointing at what looked best. Dinners leaned toward pasta and pizza, with dishes like risotto and carbonara making the list. And since Milan is known for its chocolate, he made sure to bring some home for friends and family.

Thanks to a lighter volunteer schedule than expected, Kyle was also able to explore. He spent time in Milan and took a day trip to Turin, host of the 2006 Winter Olympics, where he toured the royal palace and admired the Piedmont region near the mountains. He ventured into Switzerland to ride the famous Bernina “red train” through the Alps, stopping in St. Moritz. In Milan, he visited the breathtaking Milan Cathedral—the iconic Duomo seen so often in Olympic broadcasts. He was struck by its centuries-long construction and the prominent statue of the Virgin Mary atop the cathedral. Milan maintains a tradition of placing additional Virgin Mary statues on other tall buildings so the Duomo remains symbolically dominant in the skyline.

From late January through early February, Kyle packed in sightseeing, service, and once-in-a-lifetime memories. Reflecting on it all, he said volunteering changed how he sees the Olympics. Watching on television is one thing. Standing in a crowd of roughly 75,000 at the Opening Ceremony—knowing only about 10 people personally but feeling connected to everyone—is something entirely different. The shared cheering, the unity among nations, the emotional weight of the moment—it made the global competition feel deeply human.

For anyone interested in volunteering at a future Olympic Games, Kyle recommends starting at the official Olympic website and looking for volunteer opportunities, especially as information for Los Angeles 2028 becomes available. His message was simple: it’s truly the trip—and the experience—of a lifetime. And volunteering is one powerful way to help others perform at their very best.

Click HERE to learn more to be an Olympic volunteer in LA in 2028!

Here are just a few of the pics from Kyle’s Trip! (source: Kyle Paladino)